Frequently Asked Questions
ORDERS AND SHIPPING
We process all orders from Monday to Saturday.
Estimated delivery times are as follows:
- 2 to 4 working days for West Malaysia
- 5 to 7 working days for East Malaysia
Disclaimer: Shipping times may vary based on our courier service.
- If you have not received your product after seven (7) working days from receiving the confirmation email.
- Please contact our customer service team for further assistance.
International shipping
We offer domestic and international delivery.
Shipping rates are calculated based on parcel weight and destination country.
*For tax and duties information or any other related questions, please contact our customer service team for assistance
Which courier service company do you use?
We use Ninja Van for domestic and Singapore shipping service.
Aramex for International shipping (excluding Singapore).
Can I make an online purchase & pick up in-store/ self pickup
No. All Online Purchases will be processed and shipped directly to you.
In-Store products are only available for walk-in customers.
Payment type
Where can I get my tracking number?
The tracking number will be updated via email once your order has been confirmed.
